View answers to frequently asked questions, or alternatively contact us directly if you have a technical question on any of our products or services.

Shipping Information

Check out our shipping policies including the various delivery options we have available.

Payment Information

We accept all major credit cards which are processed securely by our website, more information on this plus how to troubleshoot common issues with processing payments can be found here.

International Orders

We ship anywhere in the world, but there are some things to consider when you purchase from us from overseas including shipping timings and customs charges which you can read about in more detail here.

Returns & Warranty

We offer comprehensive return shipping and warranty cover for every product sold on our website. This includes a 60 day free returns policy if you're unsatisfied with your purchase, as well as manufacturer warranties offered by our main suppliers.

Wheel Building & Hub Servicing

AVT Works, our in house technical service dept offers comprehensive wheel building and hub servicing options for Chris King, White Industries, Phil Wood and Paul hubs.

Chris King Bottom Bracket Fit Guide

Confused by the myriad of different crank, BB shell and bottom bracket options? Check out this detailed guide on Chris King bottom bracket compatibility and conversion kit requirements.

Chris King Service Manuals

Full list of all Chris King service manuals and technical documents for all Chris King products.

Chris King Bearing Service Guide

Chris King bearings last a lifetime with regular servicing which is pretty straightforward process with a few standard workshop tools. Check out this guide on how to do this.